CUSTOMER INFORMATION

Shipping & Returns

Updated September 22, 2026

Shipping and order confirmation

This page accepts order requests for delivery in the United States. Standard shipping for the displayed bundles is shown in the order summary. Applicable taxes, delivery availability and timing are confirmed during your call before payment. Any revised delivery charge must be disclosed before you accept a purchase.

The order-request form does not collect a delivery address or payment. Our team confirms these arrangements separately. Estimated delivery dates are not guaranteed unless explicitly agreed; processing time and carrier delays may affect them.

Changes or delivery problems

Contact [email protected] promptly about an address correction, damaged parcel, missing item or incorrect delivery. Include your order reference. Changes may not be possible once a parcel has shipped. If a confirmed order cannot be delivered within the agreed timeframe, we will contact you about a revised date or an appropriate cancellation and refund.

90-day return window

Contact [email protected] within 90 days after delivery to request a return. Opened and unopened bottles purchased directly from EVERPRIME are eligible. Provide your order reference and the items you wish to return. This policy does not limit mandatory consumer rights.

Return instructions and costs

Wait for return instructions and the return address before sending anything. Use tracked shipping and include your order reference. You pay return shipping for a change-of-mind return. We cover reasonable return shipping for incorrect, defective or damaged goods when we authorize the return. Do not send returns to the business address without instructions.

Refunds

Eligible products are refunded at the price paid. Original outbound shipping is not refundable for a change-of-mind return. For incorrect, defective or damaged goods, an appropriate refund or replacement includes eligible shipping costs. There is no restocking fee.

Eligible refunds are issued within 10 business days after returned goods are received and reviewed, to the original payment method where possible. The payment provider may need additional time to post the credit.

Canceling a request

Submitting the form is free and creates no payment obligation. If you change your mind before confirming a purchase, tell our team or email support. For an order already shipped, follow the return process.